| September 29, 2008 Comment: My Salesmen JASON STERNER and ROB MORAN from the INTERNET Department were outstanding and better than excellent! We had been thinking of a used certified car and the sales person that was given to us for the Certified car was Average - at best. I cant even remember his name since he was so average.
April 21, 2008 Comment: great anything I needed to know, he answered and went above and beyond other dealerships I have dealt with before great job by Mitch. Aspects liked the most: very friendly and put you at ease. MATTHEW E. new 2008 Prius AS FOLLOWS: Comments: Mr Moran, I just wanted to let you know what a wonderful job members of your staff did in my purchasing of a 2008 Prius. From the get go Mitch contacted me via e mail and constanting updating me with info until I could arrange to come into the show room. This past Monday 4/14 I came into your show room and was treated like a King. Both Mitch and I believe George (Trainee) I think went over the car with me and even though I did not test drive it (My chosing) they both answered and gave me more info th an I would have known. Then I meet with Bill to go over numbers after they looked at my trade and was very happy with the numbers along with his ease of appraoch to presenting this to me and making the purchase a very enjoyable one. Then I met with Natalie in Finance to go over all the numbers and the differnt warrantys and everything else that goes along. Everyone made this purchase just great and so easy and very professional. I hope my spelling is correct. | |||||
| CONTINUED picked up my Prius on Friday the 18th (again my chosing) and everything was ready for me to go as soon as I steped into your show room. Mitch brought me back to Natalie to sign all the paperwork which was there waiting for me to sign. Then went back to Mitch to go over the manuals and answer any additional questions I might have had. He then took me out to my new car and it was just great. the detailing to it was just outstanding. Mitch also told me if I ever had any questions about the car please feel free to contact him with any issues. I just wanted to let you know about my dealings with all your wonderul and friendly staff. I hope I get the chance to get to do the phone survey to also let tham know as well. I just hope they get a hold of me, by the way is there any where that can be down via the net. Again thank ever yone for me and I hope you can pass this e mail to the owners or big bosses of your dealership. Thank you for everything matt April 21, 2008 | |||||
| Comment: I particularly appreciate someone who replies promptly to your inquiries whether by phone or email; Rob Moran did that extremely well. Aspects liked the most: Promptness, direct answers, willingness and quick responses to questions. TOM K. new 2008 Prius April 21, 2008 | |||||
| Comment: Straight forward, no hassle. Aspects liked the most: Very straight forward dealing with me. we talked bout a variety of things on price, financing and extended warranty. everyone was courteous. I think that I got a very fair deal. PAUL L. new 2008 FJ Cruiser April 21, 2008 | |||||
| Comment: Friendly people, fair deal; professional. Aspects liked the most: Our salesperson, Jordan, made this a very enjoyable experience. Aspects that could have been improved: Nothing, not even the price! CAROL M. new 2009 Corolla April 21, 2008 | |||||
| Comment: Andy Sinha is great. Comment: Andy explained very good. Comment: I always get good service. Aspects liked the most: Everything was fantastic. I love shopping at Lawrence Toyota. AWAN M. new 2008 Tacoma April 21, 2008 | |||||
| Comment: Jordan Geltzer was wonderful and I would recommend him to anyone looking to purchase a new Toyota. He was extremely knowledgeable and I felt absolutely no pressure during the process. Very quick and painless! STEPHEN P. new 2008 Prius April 21, 2008 | |||||
| Comment: Very satisfied. Very satisfied. Comment: Very good. Very cooperative. Aspects liked the most: Friendly. MICHAEL P. new 2009 Corolla April 21, 2008 | |||||
| Aspects liked the most: Easy/convenient location of dealership, very helpful and accommodating staff and pleasant environment. HEATHER S. new 2008 Yaris April 21, 2008 | |||||
| Comment: Jordan was extremely knowledgably, courteous, and attentive to our needs. Extremely satisfied with this process. Comment: Very smooth and timely. I was contacted within a few days to confirm that everything was alright with the vehicle and confirm my satisfaction. Comment: Very professional and with a sincere desire to maintain a trusted relationship. Aspects liked the most: No haggling over price and feature combinations. Our salesman did an outstanding job of locating the vehicle we wanted and honored every bit of the promised price. Aspects that could have been improved: I can't think of anything that could have been done better or in a more courteous or professional manner. MARK B. new 2008 RAV4 March 10, 2008 | |||||
| Comment: Jarid Graham handled our paperwork and was remarkably friendly, knowledgeable, and professional. Comment: I was in touch with our salesperson Andy Sinha and our finance person Jarid Graham after our purchase. Both were very friendly and professional. Comment: All aspects of our buying experience were excellent. Each step was facilitated by an obviously capable and professional staff. We are very happy with our car. Aspects liked the most: We appreciated our salesperson Andy Sinha taking the time to demonstrate all the features of our new car and instruct us on its operation. Aspects that could have been improved: None - ours was an ideal car-buying experience. Alfred G. new 2008 Prius March 10, 2008 | |||||
| Comment: First class operation. Aspects liked the most: Salesman's (Don Comfort) professionalism. RONALD K. new 2008 Avalon March 10, 2008 | |||||
| Comment: Best car salesperson I EVER dealt with (Mitch Borbidge) BRAVO! Aspects liked the most: Salesperson! Free first oil change and service department record being so good. DONALD O. new 2008 Camry March 10, 2008 | |||||
| Comment: Excellent, Courteous, Understanding. Resourceful, Considerate of my time. Comment: Finance is a ditto comment, Ditto to all. Comment: All contact with employees at Lawrenceville, NJ Toyota has been terrific.. They listen to you and try assist in any way possible. Aspects liked the most: The whole entire process was equal across the employee band. Aspects that could have been improved: I'm always looking for honesty and the best price. FELICIA B. new 2008 Camry February 25, 2008 | |||||
| Comment: I had a very good experience at the dealership. Aspects liked the most: straight forward - tried very hard to earn my business. CAROL M. new 2008 Corolla February 25, 2008 |
| Comment: Mr. Boone was very helpful. He was attentive and polite. Aspects liked the most: attentive response to questions; notice of vehicle incentives. CHERRIE S. new 2008 Yaris February 25, 2008 | |
| Comment: I was very impressed with the knowledge Robert's knowledge of the vehicle. He was very familiar with the new features, etc. Comment: Again, I was truly impressed with the service I received from Robert Moran. Aspects liked the most: Robert endeavored to cater to my needs. Aspects that could have been improved: I was satisfied. LISA F. new 2008 Camry February 4, 2008 | |
| Comment: Don Comfort is a "gem." His entire handling made all the difference. Comment: I have recommended various relatives and friends to Don Comfort at Lawrence Toyota. I love the vehicle. Aspects liked the most: An outstanding salesperson (Don Comfort), and a beautiful/reliable vehicle. I'm blessed! CHRISTOPHER J. new 2008 Camry February 4, 2008 | |
| Comment: Excellent, knowledgeable salesman. Extremely sensitive to our needs. He presented us with a number of options that made our decision on choosing this Camry an easy one. I would rate Jordan as the best salesman we have ever encountered in shopping for a vehicle. Comment: This was an easy process, quite unlike the stereotypical car dealership experience. We had looked at another Toyota dealership in Ocean County and found them to be abrasive and condescending. Fortunately we really wanted to take another look at the 2008 Camry(we were looking at Accords too) and we are very happy with our Camry. Comment: A very quick and efficient process...none of our very valuable time was wasted. Again...Jordan explained everything to us and the vehicle was as promised. Aspects liked the most: It was a pleasant experience. The cost was what we expected. Jordan was great...he anticipated everything. Aspects that could have been improved: I can't think of anything. MARIE P. new 2008 Camry February 4, 2008 | |
| Comment: Don Comfort is excellent and we have worked with him for about 25 years. Comment: We own two hybrids and feel more comfortable with Toyota doing the maintenance. Aspects liked the most: Working with Den Comfort. ROBERT S. new 2008 Camry Hybrid February 4, 2008 | |
| Comment: My last lease was a RAV 4 at this same dealer & I went back to them for this RAV 4 because I LOVE the vehicle and the dealer. They are close & convenient. They have good service hours. Confident the service department will take care of me and my car. Everyone is friendly and helpful. Aspects liked the most: Ease of going in just to look and actually being able to leave with a new vehicle in the same day. They had one on the lot with the exact color & style I wanted. Aspects that could have been improved: It was a great experience - can't think of anything. CYNTHIA W. new 2008 Rav4 February 4, 2008 | |
| Comment: I had no plans on buying a car but Doug McIntosh is such a good salesman that I changed my mind. Doug is the best, very professional and an expert on cars. I was lucky he approached me the night I walked in. If anyone else had - I probably wouldn't have bought a car - I wanted to buy at another dealership. Aspects liked the most: I was treated very well by Doug McIntosh and everyone - great customer service on the part of the sales, reception, finance and service departments. The car was ready as soon as possible as promised. It was a good experience - something I would never have thought possible in buying a car. ROBERTA N. new 2008 Camry Hybrid January 31, 2008 | |
| Comment: Assured my complete satisfaction. Comment: Bill and Mitch were excellent to deal with. Aspects liked the most: No time wasted going back and forth to sales manager for bringing the payments down. JAMES H. new 2008 Highlander January 31, 2008 | |
| Comment: Aleeka did a great job! Before I went to Lawrenceville I had my mind set on a Honda Accord. Aleeka was very knowledgeable about both Honda and Toyota and pointed out key differences that were essential to the amount of driving that I would be doing. The Camry had a more comfortable, luxury feel to the ride that I'm sure my customers will appreciate when I take them to lunch! Comment: Alan was a hoot. He was a no-nonsense guy who gave us a great deal. This was the first time that I actually enjoyed the process! Comment: I had bought a demo and they did a good job cleaning it up before I drove it home. They even touched up some chipped paint on my car for free! STELLA S. new CAMRY January 22, 2008 | |
| Comment: Jordan is superb and a dedicated Toyota Salesperson. Comment: All the nearby Toyota dealers could not beat down the price quote from Lawrence Toyota. Comment: Lawrence Toyota service department has been the place of choice for servicing my other Toyota. Aspects liked the most: Confidence that no other dealers can beat down their price.....this was true RAFIU A. new 2008 SIENNA January 22, 2008 | |
| Comments: Dear LAWRENCE TOYOTA MGT, It is a pleasure purchasing my car at your dealership on 1/5/08 - a certified used 2006 HIGHLANDER - after finding it on the internet and really glad to get the car that day. It is my great pleasure also to express my appreciation to your outstanding salesperson, GEORGE GARCIA, with your Certified Used Car dept. It was refreshing dealing with him - very friendly, respectful, unassuming, down-to-earth but knowledgeable, and very helpful salesperson, who never was pushy and overly assertive like other dealerships I have encountered. My sincere thanks to him for handling my purchase in a non-stressful manner. Thank's also to the finance team who processed my loan papers sans "aggressive tactics". Your team members are such professionals and nice people! I look forward to a continued good business relationship and coming to your good dealership (despite the long commute from NW New Jersey). Best wishes to you all! Sincerely, Elizabeth January 15, 2008 | |
| Comment: Excellent presentation by Doug, we found the exact vehicle we had in mind. Comment: Excellent and typical Toyota methodology, no hassles or trade offs. Comment: Very professional with all details prepared prior to our arrival in the office. Comment: All aspects of the product review, sale and closing were very professional and detail oriented. Comment: Timely and with attention to detail - excellent presentation on use of vehicle features. Aspects liked the most: Customer service, especially Salesman and Finance Mgr. Robert A. new 2008 Corolla January 14, 2008 | |
| Comment: our salesman was very professional and most importantly not aggressive. Comment: what sold us was the 2.9 financing so price really wasn't an issue on the Corolla. Aspects liked the most: special financing and the Toyota name. William T. new 2008 Corolla January 14, 2008 | |
| Comment: Manager of internet sale is excellent. Comment: Received phone call, letter and email on follow-up. Aspects liked the most: Comfort level. Gary H. new 2007 Tacoma January 14, 2008 | |
| Comment: Bob knew I was in a hurry when I picked up my new vehicle, so he took my rental back for me, then retrieved an item I inadvertently left in it and returned it to me. Comment: Service department is always very courteous and gets the work done quickly. They even gave me a loaner when I had a longer repair and didn't have a ride home. Aspects liked the most: Bob was patient with me, as I drove a few different vehicles and kept changing my mind about what I wanted. When I finally decided what I wanted, and there weren't any on the lot, he found it for me, even though it was at another dealer. Didn't push me to take something I didn't want because it was in inventory. LINDA P. new 2008 RAV4 December 20, 2007 |
| Aspects liked the most: Don Comfort, salesperson, offered excellence in customer service from start to finish. Aspects that could have been improved: None, I was very impressed with the entire transaction and every staff member I came in contact with! MARY D. new 2008 CAMRY December 20, 2007 | |
| Comment: I was delighted with salesperson and his responsiveness. Comment: This, too, was a relief and made it so easy; I was amazed! Comment: Absolutely great. Comment: Very good explanations in a perfect way for me. Comment: Will return because of the superb service and the concern for customers. Aspects liked the most: The most difficult part for me was the financing, but it was handled beautifully with grace and tact (not at all the stereotype of a dealership). MARCIA S. new 2008 Corolla December 10, 2007 | |
| Comment: Michael was wonderful. What I liked about him the most is that he gave us the time that WE needed, answered OUR questions,he was respectful and kind and he did not get PUSHY with us. If I had another salesperson that was pushy I think that I would have walked out of the dealership. Thank you Michael for being the person that you are today. Comment: I have used this service dept before with two other Toyotas and the people and service are excellent. I hope it continues with the servicing of my new RAV4. Aspects that could have been improved: None, ALL of the people that we dealt with were very pleasant and professional. KEEP UP THE GOOD WORK - MARTA K new 2008 Rav4 December 10, 2007 | |
| Comment: No nonsense, knew my needs and addressed them. Comment: Made a deal in 15 minutes! Aspects liked the most: Ability to get preferenced vehicle quickly! Impressed. Aspects that could have been improved: Need more salesmen like Mr. Shaun Wagner. STEVEN F new 2008 Rav4 December 10, 2007 | |
| Aspects liked the most: Aspects liked the most: They had the vehicle I wanted in stock. The facility is very nice. Aspects liked the most: I've been very impressed with the responsiveness of the service dept. and the professionalism of everyone we've dealt with. Aspects liked the most: The overall knowledge of the salesperson. Very friendly too. Aspects liked the most: Ability to talk with relevant personnel. Aspects liked the most: All concerned were excellent. December 10, 2007 | |
| Comment: Excellent on all counts. Comment: Steve in Service is great! Very convenient Service Dept - always helpful. Aspects liked the most: They were kind and attentive to my needs, I never felt like Steve - Mr. Comfort or the lady in Finance were being pushy or dishonest. Aspects that could have been improved: They have always treated me well. They treat me with respect and kindness and try to help the best they can. Steve is the best, he connected me with Don who was great. Thank you. LAURA C new 2008 Corolla December 10, 2007 | |
| Comment: Jordan is an excellent salesman and knows the vehicle inside and out. Aspects liked the most: The personal service from Jordan. CHERYL B. new 2008 Camry Hybrid December 10, 2007 | |
| Comment: Friendly salesperson, called him on phone in search of better dealer. Comment: So far, have been treated better than other dealerships from past. Aspects liked the most: Easier to deal with salesperson. Other dealer was not able to help with meeting my needs. JEFFREY A. new 2007 Tundra December 10, 2007 | |
| Comment: Took me for two test drives on different days. Comment: Great hours and great location for me. Barry called me to check on car. Aspects liked the most: The amount of time that Barry was willing to spend with me and all of my unusual questions about the car. He consistently found an answer if it was not already evident in the literature. MARYELIZA C. new 2008 Prius December 3, 2007 | |
| Comment: Salesperson was above excellent! Comment: Mitch made the payment work for me! Comment: To give my business to a great dealership. Aspects liked the most: Mitch, my salesperson. Mitch was great. CYNTHIA F. new 2008 Corolla November 26, 2007 | |
| Comment: I had brought a previous car from the same salesman only two years ago! Comment: I already serviced my previous Toyota at this dealership. Aspects liked the most: The reliability, promptness and care during the whole process. ULRICH K. new 2008 Corolla November 26, 2007 | |
| Comment: Excellent presentation. He was very considerate of our needs and not pushing any other product(s) on us. It was the best experience! Comment: Due to circumstances beyond anyone's control, the finance department person who helped was not normally in that position, I was very pleased with her knowledge and integrity. KATHLEEN W. new 2008 Sienna November 26, 2007 | |
| Comment: Robert Moran at Lawrence Toyota has been an excellent sales person to work with. Aspects liked the most: Robert Moran's straightforward and simple approach. RAJESH S. new 2007 Rav November 19, 2007 | |
| Comment: Salesperson was excellent and the main reason why we bought the car at that dealership. Good follow up to make sure we had no questions. Aspects liked the most: I have had bad experience with other Toyota dealers. This dealership was courteous-they understood that we came there to purchase and not drive them out of business with ridiculous expectations. This professional dealing was great. MEENAKSHI P. new 2008 Prius November 19, 2007 | |
| Comment: Salesperson (Louise St Romain) was very professional, knowledgeable and responsive. She followed up quickly and effectively at every point in the sales process. Comment: Sales and Service were very professional and delivered on all promises. Aspects liked the most: The sales process and follow up with salesperson (Louise St Romain). She was a pleasure to deal with, kept all promises and responded quickly to all questions and issues. DOUGLAS B. new 2008 FJ Cruiser November 12, 2007 |
| Comment: Michael Hillocks is very professional and helpful. Aspects liked the most: Michael's professionalism and pleasant negotiation process. ANTHONY C. new 2008 Solara November 12, 2007 | |
| Comment: The overall experience was pleasant, professional and very appropriate with what my needs were. Aspects liked the most: The professional behavior displayed to me from Doug McIntosh. He was knowledgeable, without appearing pushy, he was professional and business oriented without appearing as if he was motivated by THE DOLLARS. KELLY D> new 2008 Corolla November 12, 2007 | |
| Comment: Douglas McIntosh, an EXCELLENT salesman! Comment: Very comfortable experience; did not feel pressured. Comment: Very friendly checkup call that everything was OK, from salesman. LYDIA M. new 2008 Camry Hybrid November 12, 2007 | |
| Comment: Excellent presentation. Comment: I had a very unhappy experience with price negotiations at the dealership in Cherry Hill, New Jersey and was very pleased to deal with the honest straightforwardness of Lawrence Toyota and Shaun Wagner. BERNADETTE P. new 2008 Rav4 November 12, 2007 | |
| Comment: Rob Moran took time with me whenever I had a question while I was deciding whether I would purchase the vehicle or not. He is an honest, honorable person who explained the features of the car. I never once felt rushed and even when we finished, he asked if I had questions. He also followed up with an email to see how the car was and how I liked it. Comment: Rob sent me an email asking how the car was working, how I liked it and if there were any problems, question or concerns I had. Aspects liked the most: Rob made the process enjoyable. He was extremely helpful and knew how to explain the car and facts about it. JOYCE N. new 2007 PRIUS November 5, 2007 | |
| Comment: Felt very comfortable with the knowledgeable personnel. Sales rep was very pleasant. Aspects liked the most: Our sales rep and his knowledge. Thank you! KEVIN F. new RAV4 November 5, 2007 | |
| Comment: Jordan took his time with us to fully explain all the great features of the new Highlander. Comment: The sales experience was good so I'm thinking the service will be as well. I'd be glad to let you know in a year or so. Aspects liked the most: Our sales person wasn't pushy and wasn't trying to force a sale that day like some other dealerships we've been to in the past. Those dealerships lead me to walk out and never return. Jordan's approach was how buying a car should be. SANDRA F. new 2008 Highlander November 2, 2007 | |
| Comment: Mike Hillocks was the BEST salesperson I have ever dealt with at a car dealer. Fair, straightforward. WILLIAM G. new 2008 RAV November 2, 2007 | |
| Comment: None better than Don Comfort. Comment: Courteous, friendly and to the point. Comment: All around excellent dealership. Aspects liked the most: Fair deal with excellent salesmanship. RACHAEL L. new 2007 Avalon November 2, 2007 | |
| Comment: Shawn was the most knowledgeable salesperson I have ever met. We were looking at 3 different cars and he helped us make a very informed decision. Comment: I feel I got a fair deal! Comment: We were in a hurry, but Shawn wanted to make sure we knew how all features worked. Aspects liked the most: Our salesperson, Shawn Wagner, and his manager Bill Rein. They both made us feel very comfortable, low pressure. EDUARD K new 2008 Corolla October 22, 2007 | |
| Comment: Outstanding in every area. Very helpful. Aspects liked the most: Professionalism, friendliness, knowledge of product and financing option. Willingness to take time to explain everything. THOMAS M new 2008 Prius October 22, 2007 | |
| Comment: Most professional I have ever dealt with in my experience. Again, most professional. Comment: Everything was great and simple. Excellent. Aspects liked the most: All the people were professional and responsive. There was no b------t. Thank you. KEVIN P. new 2008 Avalon October 22, 2007 | |
| Comment: Salesperson was very personable and professional. Comment: Simple and straight forward. Comment: Very polite service concerning trade-in and new car (truck). Aspects liked the most: Straight-forward discussion with sales person AND sales manager. JAMES W. new 2007 Tundra October 22, 2007 | |
| Comment: The salesperson (Mr. Shaun Wagner) was exceptional in every aspect. Aspects liked the most: The integrity, honesty and frankness of the salesperson. Aspects that could have been improved: I cannot think of anything that can be improved. MEHMET D. new 2008 COROLLA October 19, 2007 | |
| Comment: The sales manager Bill Rein was excellent to deal with and very helpful when asked questions. Aspects liked the most: There was no hassles when it came down to pricing the vehicle. I was given a fair price from the start and didn't have to haggle. RONALD S. new 2007 FJ CRUISER October 19, 2007 |
| Comment: Answered all questions in a professional manner. Polite and honest. Was very knowledgeable salesman. Comment: Good quality conversation to verify my satisfaction. Aspects liked the most: Salesmen were very polite and honest. No complaints at all. I had a very good experience. CHRISTOPHER T. new 2007 TACOMA October 19, 2007 | |
| Comment: Very professional, thorough. Aspects liked the most: Purchased car at a fair price. Thorough, prompt and professional salesperson. JOHN V. new CAMRY October 19, 2007 | |
| Aspects liked the most: I knew what I wanted I was not given a "run around." Rob was a helpful salesperson who was not at all, pushy. It felt like he was working to give me the best deal possible. DENISE B. NEW 2008 COROLLA October 19, 2007 | |
| Aspects liked the most: Straightforward when we requested the price and eagerness for looking for the car we wanted. Aspects that could have been improved: We had good experience in this dealership. YOUNG L. new 2007 CAMRY September 27, 2007 | |
| Comment: Jordan did a great job getting in touch with me, and making sure the vehicle was fine. Comment: the dealership and all its employees were great and very professional. Aspects liked the most: The whole deal, from start to finish, was the best car buying experience i have had. thanks for a great transaction. Aspects that could have been improved: none, it was great. DAVID W. new 2007 SIENNA September 27, 2007 | |
| Comment: I feel like I can trust this dealer, and wish to reward their good work with further business. Aspects liked the most: There were no hassles - I spoke with Rob Moran, he offered me a price, the car I wanted. It was completely straight forward. CHRISTOPHER W. new 2007 PRIUS September 27, 2007 | |
| Aspects liked the most: This was a major purchase for us. All of the people were very friendly, especially Jordan and Robert Moran. They wanted us to be comfortable with our purchase. LINDA & FRED G. new 2007 TUNDRA September 17, 2007 | |
| Aspects liked the most: Avery, my salesman. Aspects that could have been improved: Everything met with my highest expectations! KRISTINA K. new 2007 PRIUS September 17, 2007 | |
| Comment: Internet quote. Rob Moran contacted me via phone and email within 1/2 hour. Comment: Had a bad experience with OTHER Dealership, will be coming to Lawrence Toyota from now on. Aspects liked the most: Internet quote was easy, convenient, and I will be doing it again! Aspects that could have been improved: Nothing. It was perfect. GERALD S. new 2007 RAV4 September 14, 2007 | |
| Comment: We had driven the 2008 Highlander at another dealership and also owned a Highlander for the previous four years. It presents well. Comment: We have done all of the above with our last Highlander and been very happy, hence, the return for another. Comment: It went well. No problems at all. NANCY T. new 2008 HIGHLANDER September 14, 2007 | |
| Comment: My best car purchase experience. Comment: Purchased and picked up on one visit, great! Aspects liked the most: Total experience excellent. JOHN B. NEW 2007 PRIUS September 4, 2007 | |
| Comment: Jordan Geltzer was the "best" salesperson in all the years of buying cars that we have ever experienced. Comment: Jordan made the process stress free and comfortable. Comment: Had a full and great knowledge of the hybrid. Aspects liked the most: Everything, especially the knowledge of the hybrid. SALVATORE P. NEW 2007 CAMRY HYBRID September 4, 2007 | |
| Comment: ROB MORAN WAS THE SALESPERSON. HIS KNOWLEDGE OF THE PRODUCT WAS UNMATCHED BY ANY OF THE SALESPERSONS I MET. OUTSTANDING! Comment: I WAS VERY IMPRESSED BY THE EFFICIENCY OF THE PROCESS. Comment: I HAVE RECOMMENDED THE DEALERSHIP TO OTHERS. Aspects liked the most: MY SEARCH WAS CONDUCTED ONLINE. LAWRENCE TOYOTA PROVIDED THE BEST ONLINE RESPONSE OF THE 5 DEALERS I CONTACTED. Aspects that could have been improved: NOTHING OTHER THAN CONTINUE TO INCREASE THE PRODUCTION OF THE HYBRID AUTOS SO AS TO PROVIDE MORE CHOICE IN THE MARKET. MICHAEL R. NEW 2007 PRIUS HYBRID September 4, 2007 | |
| Comment: Bob Boone is a knowledgeable, honest, and incredibly helpful sales person. Comment: Both Bob and Ron (Finance) were incredibly helpful! Ron was very helpful, considerate...he went above and beyond our expectations. Comment: I cannot justify going to any other dealership. The staff at Lawrence Toyota was absolutely incredible! This is my 2nd purchase. Aspects liked the most: My fiance and I were perfectly comfortable with no high pressure sales! Kudos to Bob Boone! VALERIE W. NEW 2007 MATRIX September 4, 2007 | |
| Comment: Don Comfort - best salesperson I've dealt with. Comment: I went to Lawrence Toyota, because the salesperson was highly recommended to me. He made the whole experience excellent. Aspects liked the most: The salesperson's approach to selling, not high pressure and very knowledgeable I don't like to buy a car and he made it as good as it can be for me. NANCY B. new 2007 PRIUS August 20, 2007 |
| Comment: They made the usual hassle of purchasing a new vehicle a delight. Aspects liked the most: Rob Moran, the sales associate, was extremely courteous and helpful. MARK A. new 2007 SIENNA August 13, 2007 | |
| Comment: The staff is extremely friendly and easy to work with. We would definitely recommend our sales person (Craig Scartocci). He was helpful and knowledgeable. Aspects liked the most: Craig Scartocci is awesome to work with. He made sure things went smoothly and went above and beyond to help us get a new car. Aspects that could have been improved: I was happy with the whole process. I cannot think of a single thing that would require improvement. KATHLEEN C. new 2007 CAMRY August 13, 2007 | |
| Comment: Shaun Wagner was the best salesperson we have ever dealt with. Comment: Our experience has been wonderful. Aspects liked the most: knowledge of salesperson, thought we got a fair price. DEBRA C. new 2007 SIENNA August 13, 2007 | |
| Aspects liked the most: Don was very knowledgeable and patient; very pleasant and easy to work with. A very pleasant and not stressful experience. Aspects that could have been improved: Nothing a very positive experience with Don Comfort! PHYLLIS D. new 2007 RAV August 13, 2007 | |
| Comment: My Salesperson made my WHOLE buying experience very easy. Could almost say enjoyable!!! He did! If he didn't know something, he went and found out-he was good! He was fantastic! Comment: The Sales Manager did a great job of explaining and answering our questions and giving us a fair deal. He was fantastic too! Comment: Finance Manager answered all our questions and give us good advice about what we asked him. Everything went smooth. His name was Matt Heiss - fantastic! Aspects liked the most: The thought of buying a car or used car is the pits (like the old days) they hassled and pressured you-that's how I thought this might be! Chris, (salesperson) sold us car and made this actually enjoyable! So did the rest of the team! Aspects that could have been improved: Nothing really much for improvement because everything went very smoothly with us. Kudos to all the salespeople who helped us! Thank you Lawrence Toyota!!! ELEANOR E. new 2007 4RUNNER August 13, 2007 | |
| Comment: Very courteous and responsive to questions. Comment: Done in a very quick and comforting manner. Aspects liked the most: The time in which it was handled and overall process was done. ANKUR M. new 2007 CAMRY HYBRID August 13, 2007 | |
| Comment: The best salesperson that I ever worked with. Comment: Salesperson and finance personnel are both great! Aspects liked the most: Salesperson made so easy and smooth. TSUTSE W new 2007 Rav4 August 6, 2007 | |
| Comment: Excellent salesman to deal with. Comment: Excellent. Comment: Excellent. Comment: Excellent; Bob Moran good man! Aspects liked the most: Very accommodating! ROBERT P new 2007 Tacoma August 6, 2007 | |
| Comment: Salesman offered to come into work on his day off. Comment: Very reasonable. Comment: Very friendly and personable. Aspects liked the most: Dealer was straight forward and energetic. MICHAEL K new 2007 Rav4 August 6, 2007 | |
| Comment: I feel I got a great deal and was treated with respect-no pressure. Aspects liked the most: Friendly, honest people that were to the point. No b--ls--t. JOSEPH D new 2007 TUNDRA August 6, 2007 | |
| Comment: Buying a car takes a long time, but my experience was great Lawrence Toyota. Comment: I drove it off the lot. Aspects liked the most: Shaun Wagner was a very good salesman, he made us very comfortable and he was very straight forward. LISA H new 2007 FJ CRUISER August 6, 2007 | |
| Comment: I will be returning to Lawrence Toyota for my next purchase and already have recommended Lawrence Toyota to all my family and friends. I noticed the entire staff of this dealership acting in a very professional manner while I was there. I was very impressed. Aspects liked the most: The knowledge of my sales associate and his concern that the vehicle met my individual needs. He answered every question that I had and explained the whole process in detail to insure that I had a very good experience. He firmly believes that he is selling the best product available and takes a great deal of pride and respect in himself, the dealership, and Toyota. MELANIE T. new 2007 Rav4 July 30, 2007 | |
| Comments: My fiance and I just purchased a 2007 Toyota Maxtrix from your dealership. We just wanted to commend everyone ( especially our salesman, Bob, and finance person, Ron). Val and I were completely comfortable (no stress from hi-pressure salespeople!) throughout the process. Everyone went above and beyond our expectations to make sure we were happy with our purchase. Thanks so much for everything and please make sure Bob and Ron are commended. Sincerely, Mike and Val July 27, 2007 | |
| Comment: Mr. Moran provided quality to customer service to me with my new Toyota Corolla. He worked with me and explain everything about the car. He is an excellent representation of Toyota. Comment: Robert Moran sent a post card and he also called to see if everything was okay with my car. He told me if at anytime I have any questions about my car I can give him a call. this shows that he cares about my satisfaction. Comment: The employees are very professional and they know how to treat the customers. Comment: I obtained the vehicle the same day I went to Lawrence Toyota. Aspects liked the most: Quality Customer Service was provided. CEDIA B. new 2008 Corolla July 23, 2007 | |
| Comment: I initially contacted Toyota via the internet so our representative, Rob Moran was waiting for us when we arrived. Comment: We got what we went for without the TYPICAL hard-line sales "pitch". Aspects liked the most: Everyone seemed to go out of their way to make certain that we got what we wanted - we sure did, and we love it! GAIL C new 2007 FJ Cruiser July 23, 2007 |
| Comment: Joe, our salesman was very helpful and did not make us feel pressured at all, and was respectful of the fact that we were looking at other cars. Comment: The dealership was great and very helpful. It was comfortable for us. Aspects liked the most: We were very comfortable and the location was extremely clean. SHIRA L new 2007 Sienna July 23, 2007 | |
| Comment: Avery was very helpful, and personable, and on top of things. Comment: Purchasing my Toyota at Lawrence Toyota was a pleasant experience, they make you feel wanted. Comment: I am very pleased with everything my Toyota has to offer me. It is a really good car. Aspects liked the most: My salesperson and the person who completed my financial, etc., paperwork. Also, the level of helpfulness, friendliness, and the great deal I got for my Toyota. STEPHANIE M new Corolla July 23, 2007 | |
| Comment: I researched the vehicle available online before going to dealership and was pleasantly surprised the purchasing the vehicle I was interested in was very easy and there were no large obstacles or hassles along the way. Comment: Very considerate and made sure to explain everything, Made the purchase process easy. Comment: The dealership was very easy to work with and seemed to be clean and well kept. Everyone involved in the process was helpful and courteous. Aspects liked the most: The speed at which the sale took place. I knew what I wanted, what I was willing to spend and I left the same day with my vehicle. CARL S new 2007 Prius July 23, 2007 | |
| Hi Rob, Thanks again for all your help! Your helpful, honest and straight forward manor made the whole process extremely pleasant. This is the first new car I've ever purchased and I love telling people what a great experience I had. I will absolutely refer anyone who is looking for a new car to you. Please let me know if there is an e-mail address for your supervisor or manager. I would love to let them know what a great job you did. I love my new Rav! Thanks again and have a great day, MICHELLE R. July 17, 2007 | |
| Comment: Jordan is the first car salesman that I actually LIKED. Comment: There was no pressure; he was honest and I was at ease for the first time when buying a car. It was a pleasure not feeling like I was being "taken" like at other dealerships. Comment: This is the best dealership I have experienced. They make you feel at home there. Everything was so easy! Aspects liked the most: They treated me like I was royalty. I felt comfortable and at ease throughout the whole process. Aspects that could have been improved: You can't improve on perfection. Keep up the great work! MARK F new 2007 Solara July 17, 2007 | |
| Comment: Mitch is one of the best salesperson I ever encountered! Comment: Easiest deal ever. Everyone at Lawrence Toyota was great. Comment: Everything was prepared and explained in detail. All my questions were answered with knowledge and professionalism. Comment: I have already recommended salesperson/dealership to friends. Aspects liked the most: Honesty, knowledge of employees, friendly staff, a great buying experience. Aspects that could have been improved: Don't think anything. This was the "perfect" car buying experience. CHRISTOPHER L new 2007 Tundra July 17, 2007 | |
| Comment: Sale person was simple and honest he did not try to hide rebate of five hundred dollars. Comment: This is my third Toyota from this dealer. Aspects liked the most: Purchase. MANUBHAI P July 17, 2007 | |
| Comment: No pressure, very easy to deal with. Comment: His quote was what we paid. Aspects liked the most: I would never buy a vehicle at a high pressure dealership. My sales person was low key and accommodating. STANLEY S new 2007 Camry July 17, 2007 | |
| Comment: Rob Moran, as asset to Toyota. Rob Moran, was sincere. Aspects liked the most: was honest and fair. HANK W. 2007 RAV4 July 9, 2007 | |
| Comment: Jerry was both very professional and friendly/helpful in locating our preference. Comment: Jerry expressed concern for our time and was helpful in every aspect. Aspects liked the most: We were satisfied. It was fast and fair. HERMAN B. 2007 HIGHLANDER July 9, 2007 | |
| Comment: Rob Moran made this car purchase experience very comfortable. There was no pressure. Comment: Finance Manager explained the options and let us make the choices with no pressure. Comment: Overall experience was enjoyable. Aspects liked the most: The people we worked with. No fast talk, friendly, concerned about my needs, did not make us seem like a quota number being checked off. MARK B. 2007 SIENNA July 9, 2007 | |
| Comment: The sales staff was patient, helpful and respectful. Great experience! Comment: No nonsense. I appreciate the feeling of NOT being tried to be tricked like in other dealerships. Quick, straightforward, thanks. Comment: All around great car buying experience. Aspects liked the most: Upfront pricing info. Good selection of cars. Aspects that could have been improved: Very hard to say. MARK K. 2007 HIGHLANDER July 9, 2007 | |
| Comment: This was my 3rd purchase from this dealership, and 2nd car with Jerry Takacs. Very good salesman. I'll probably go back when it is time to purchase a car for my son. Aspects liked the most: dealing with a familiar trusted salesman. CHUNG Y. July 2, 2007 | |
| Comment: Conveyed that he would follow through on service. Any questions or issues let him know. Comment: Very personable and understanding of customer's needs. Aspects liked the most: Salesman very courteous, big inventory to choose from, honesty. SUSANNE W. July 2, 2007 | |
| Aspects liked the most: Salesman courtesy and friendliness, parts and accessories sales lady very helpful and friendly. ROBERT T Aspects liked the most: Salesperson was my first female salesperson. She was not only knowledgeable about the product, but better than some of the male sales people I have dealt with. ROBERT S Aspects liked the most: Salesman worked with me on my schedule on how I wanted to purchase the vehicle. Did not pressure me to purchase when I was not ready. RAYMOND S Aspects liked the most: the comfort level I felt with the salesperson STANLEY D Aspects liked the most:, July 2, 2007 |
| Comment: Very well versed on all models. Searched entire inventory for car that matched the option I had selected. went out of way to ensure I was pleased with my selection. Comment: Options were laid out and clearly explained. Price and fee's were explained. Non stress situation. Comment: Would definitely buy from this dealership again. Aspects liked the most: All staff I met were very kind. The whole experience was stress free. MICHAEL L. June 25, 2007 | |
| Comment: The presentation was specific to our requests, respectful and without any unnecessary pressure. Our salesman was delightful to deal with and sold us the exact car we were looking for immediately. Comment: The process was handled in a pleasant and straightforward manner. Comment: We have not actually used the service department yet, but are impressed with all aspects of this dealership so far. We were directed to the service department and our questions were promptly answered. Aspects liked the most: Robert Boone was a refreshing person to deal with after having previously visited the filthy, pushy and unprepared dealership in Brunswick. Mr. Boone was low-key, respectful and had our car ready to take home within two hours. We would definitely buy a car through him again. JANET K. June 25, 2007 | |
| Comment: Jerry Takacs was very knowledgeable; made me feel at ease. Comment: Salesperson provided price in straightforward, honest manner. Comment: Finance Person presented information fully; was knowledgeable and courteous. RAY S June 18, 2007 | |
| Comment: Great people work at Lawrence Toyota. Aspects liked the most: The salesman. Aspects that could have been improved: Nothing; just great people to deal with; this is my fourth vehicle I have purchased and all my family buys there. ROBERT G June 18, 2007 | |
| Comment: I asked about trade-in and financing options. My sales rep was prompt in answering my questions. comment: Louise is good at follow-up with the emails, and when necessary, phone call. Aspects liked the most: I liked the fact that Louise was helpful but not aggressive in trying to sell me the car. BETTY N June 18, 2007 | |
| Comment: Excellent Truck and service, Bill Rein and Mitch great people. Comment: Have been a customer for seven vehicles through this dealership, if I ever have a problem they take care of it for me. Aspects liked the most: Sales people and service excellent very personable. Aspects that could have been improved: Everything went very smooth. ROBERT D June 18, 2007 | |
| Comment: Jim Thompson was great to work with. I told him the first day I was not ready to buy and he spent over three hours working with me without closing a sale at that time. I was impressed, no pressure was applied. Comment: Good process with Jim and his manager Joe Craven. Comment: A smooth and pleasurable process. Jim called to see how things were going. Comment: Based upon the no pressure approach and ease of working with Jim Thompson I would certainly return to purchase another vehicle, and in fact did just that two weeks later. This was a smooth transaction and Jim had no idea if I would keep my word when he spent all the time with me and then again a second day when my wife came along. We ended up purchasing the vehicle that evening. Aspects liked the most: No high pressure sales tactic. Jim's ease at working with me while discussing several different vehicles. Aspects that could have been improved: I am not aware of any improvements that I could see in the process. GREGORY B June 18, 2007 | |
| Comment: Andy was a very good person and has excellent salesman qualities. Comment: Already recommended to my friends. Aspects liked the most: Ready to listen and resolve issues. Very friendly nature. Aspects that could have been improved: It was the best. MANEET S June 18, 2007 | |
| Comment: Salesman was not pushy. Met my needs. Comment: Everything ran smoothly, effortlessly. He seemed sincere in my satisfaction and any concerns. Aspects liked the most: I let them know what I wanted, how much I could afford, and they hit it on the button on the first try. No haggling, or playing games. LOUIS S June 18, 2007 | |
| Comment: My Salesperson, Shaun was excellent in very way. Comment: Shaun was a great ambassador and everyone treated me very well. CAROL W June 18, 2007 | |
| Comment: We chose Lawrence because of Joe. This is our 2nd purchase through and because of him. We trust him. Comment: Once again, it was a trust thing. It was done very fairly. Comment: We have always had excellent servicing and care from the service team. Comment: Lawrence really cares. Aspects liked the most: Getting a Toyota. JOHN F. June 11, 2007 | |
| Comment: Purchased Toyota's from Lawrence Toyota before, excellent. Aspects liked the most: Salesman, dealership location and personnel. KATHY C. June 4, 2007 | |
| Aspects liked the most: Salesperson was the best I have ever experienced. Honest, professional, considerate. Aspects that could have been improved: Satisfied with every aspect. DAWN D. June 4, 2007 | |
| Comment: It was a pleasure to purchase a new vehicle, and I will continue to purchase many more in the future. Comment: Overall a fantastic experience. Thanks for everything. Aspects liked the most: Speaking to Mitchell and Bill Rein, their honest and courtesy was refreshing. JASON P. June 4, 2007 | |
| Comment: Rob Moran spent a lot time showing me the many features of my new car. Comment: A headlight on my new vehicle did not operate a few days after delivery. The dealership resolved the problem IMMEDIATELY. Comment: Great experience. Aspects liked the most: The entire process from contacting the dealership by internet to driving the car off the lot was the most positive experience I ever had purchasing a vehicle. Aspects that could have been improved: Everything was perfect! MARIA S. 2007 PRIUS June 4, 2007 |
| Comment: honesty of salesperson, Rob Moran. Aspects liked the most: It was fast. Rob listened to what I wanted and delivered. Aspects that could have been improved: nothing I can think of. BERT A May 21, 2007 | |
| Comment: My salesperson was top notch in every respect. Would definitely recommend to friends and family. Comment: Very smooth and fair; good value offered on trade in. Comment: I visited or spoke with other Toyota dealers in the area - Lawrence Toyota is hands down the best dealership in Central New Jersey. Professional, courteous, knowledgeable and provide excellent value. Comment: Everyone involved showed extra effort, courtesy and attention to detail. Aspects liked the most: Offer of free 1st oil change, buy back offer on extended warranty. DOUG B May 21, 2007 | |
| Comment: our salesperson was excellent in all categories. Comment: ease of location, efficiency of service department. Aspects liked the most: salesperson was straightforward. LARRY G May 21, 2007 | |
| Comment: The experience I had at Lawrence Toyota was one of the easiest and most pleasant car-purchase experiences I have had. I have already recommended this dealer to others who were interested in purchasing a new Toyota and would be sure to in the future. I would also be open to having my car serviced at the dealership to evaluate if their service department is of the same quality as their sales. Aspects liked the most: Upfront and honest approach. Easy to deal with without having to haggle over small details. Felt that I received a fair deal on the Prius and my trade in. ANDREW T May 21, 2007 | |
| Comment: our salesman Shaun Wagner was very helpful and very easy to work with. he was friendly and courteous. Comment: I have bought many cars and this was the first dealership that were not your "typical salespeople". I loved the dealership and would definitely return again. Aspects liked the most: Everyone was very friendly and not pushy at all. DAWN S. May 14, 2007 | |
| Comment: My salesman was GREAT! Comment: No nonsense. Comment: Took the time to answer all of my question. Aspects liked the most: Whole process great sales mgr., very professional. LISA E. May 14, 2007 | |
| Comment: Our salesperson worked with us and was able to come up with a workable solution to our needs. Aspects liked the most: Honesty/integrity of salesperson - did not come across like a 'slick' salesman stereotype. ANNE L. May 14, 2007 | |
| Comment: This was the FASTEST! Comment: Loved everyone involved!! Great deal. Aspects liked the most: I've never bought a car this fast. It was a great (if not best) car buying experience and I've bought a lot of cars! DAVID N. May 14, 2007 | |
| Comment: I thought salesperson was very friendly and knowledgeable. Helpful without being overbearing or pushy. Comment: The finance person was very efficient and knowledgeable. Comment: I have always loved having a new car, but never liked the steps to go through to get one. This time I felt very comfortable at the dealership, and felt very comfortable with my salesperson. Aspects liked the most: I was very impressed with how knowledgeable Lydia was with the vehicle, and how open she was to helping me with the purchase without being overbearing or pushy like most car salespeople I have dealt with over the years. She is definitely an asset to your company. SHARI S. May 14, 2007 | |
| Comment: Salesman called to thank me for my business and asked me if I was happy with the car and told me to call him if I had any problems or concerns. Comment: This is my second Toyota purchased from this dealership and both were pleasant experiences. Aspects liked the most: Pleasant and knowledgeable salesman; no hard-sell tactics. JULIA P April 23, 2007 | |
| Comment: He was considerate in that we looked over all the models before deciding. Comment: He was appreciative of the sale! Aspects liked the most: I bought this car as well as my daughter's car here (after shopping 6 dealerships (last year)). Lawrence Toyota's LARGE an EXCELLENT NEW AND USED INVENTORY are very impressive. CHOICE! PAUL P April 23, 2007 | |
| Comment: Honest, straightforward approach and a commitment to customer satisfaction. PAUL N April 23, 2007 | |
| Comment: Happy about my purchase. Comment: Friendly, helpful, most of all, RESPECT. Comment: Excellent, do I say anymore. Aspects liked the most: Making you feel at home. JOSEPH M April 23, 2007 | |
| Comment: Very professional, courteous, and attentive. Aspects liked the most: Friendly, professional staff. DON R April 23, 2007 | |
| Comment: Third Toyota we purchased from our salesperson, Don. Aspects liked the most: Ability to check out the vehicles on our own and to test-drive. Aspects that could have been improved: None, the dealership was especially busy due to it being on a Saturday. However, we were given prompt and courteous attention. CONSTANCE R April 23, 2007 |
| Comment: Everyone at the dealership was courteous, professional, and very easy to deal with. Aspects liked the most: Dealing with the salesperson. He was very accommodating. ROBERT S. April 9, 2007 | |
| Comment: Even though I already own a Corolla, Louise still took the time to explain all the features. Comment: This is the third Toyota I have bought from Louise or one of her colleagues. I always did prior research. The up front price was very reasonable. Comment: There was a clear explanation of all available services and extras without pressure to buy. Comment: The buying experience was low stress, no surprises, efficient and the price was right. Comment: I could not have asked for a better delivery experience. Louise was even there to say good bye as I drove out the gate. The whole experience was a pleasure. Aspects liked the most: The personal service provided by Louise. Aspects that could have been improved: None that I can think of at this time. GEORGE L. April 9, 2007 | |
| Comment: The product presentation was excellent from not only the dealership but also from the sales representative. Comment: They were very helpful, understanding, and honest in the process which helped us make our decision. Comment: Very helpful and knowledgeable when it came to answering questions and very polite and considerate. Comment: The vehicle was ready quickly and everything was explained in a very timely manner. comment: When contacted person was very nice and concerned about our happiness. Also did not want to consumed to much of our time while still making sure that we were completely satisfied. Aspects that could have been improved: None completely satisfied with the experience and happy with the vehicle. HEATHER J April 9, 2007 | |
| Comment: This is the second time we dealt with Louise and I would highly recommend her to anyone interested in a Toyota. Louise is very competent, friendly, professional, and a pleasure to do business with. MITCHELL K April 9, 2007 | |
| Comment: The upgrades that we were interested in were presented in a professional and understandable fashion. Comment: We have already recommended my Family who, I believe have already purchased a new vehicle! Aspects liked the most: Our salesperson, Eric Anselmo was very professional and handled any concerns. Aspects that could have been improved: I really have nothing to offer re any changes. We were completely satisfied. PHIL N April 9, 2007 | |
| Comment: My salesman was excellent and made an experience that most people dread an absolute pleasure. Comment: Great experience, great car, and great deal! Aspects liked the most: It was easy and fun. My salesman was excellent, friendly and did everything he could to make this transaction work for me. Aspects that could have been improved: I have no suggestions for improvement. KATHRYN H April 9, 2007 | |
| Comment: Ron was the main reason we purchased. We only went in to compare different vehicles. Comment: Ron made sure we felt comfortable and took time to answer all of our questions. Comment: We purchase a vehicle every 3 yrs and this was by far our best experience. Comment: Ron made a point to be there when we picked up our car and that showed us he was willing to go the extra mile. comment: Ron called just to make sure everything was to our satisfaction. Comment: We have already recommended Lawrence to friends and family and we'll continue to. Aspects liked the most: We never felt pressured. If there was a question Ron could not answer he would ask a co-worker in FRONT of us. We felt that they were all team players. Aspects that could have been improved: At this point none - just keep up the good work! Thanks again! CHRISTOPHER K April 9, 2007 | |
| Aspects liked the most: By far our best car buying experience in a long time. Salesperson very interested in serving us. Very considerate of our time. CONNIE M April 9, 2007 | |
| Comment: THIS IS MY THIRD TOYOTA PRODUCT AND THE SECOND WE HAVE PURCHASED WITH LOUISE ST ROMAIN AT LAWRENCE TOYOTA. WHEN IT WAS TIME FOR US TO GET A NEW VEHICLE, OUR FIRST THOUGHT WAS TO CALL LOUISE. WE WILL ALWAYS THINK OF LOUISE FIRST WHEN WE NEED A NEW VEHICLE, SHE IS VERY PROFESSIONAL, KNOWS HER PRODUCT AND ALWAYS ASKS THE RIGHT QUESTIONS TO ENSURE WE ARE IN THE RIGHT VEHICLE FOR OUR NEEDS. Aspects liked the most: OUR SALESPERSON LOUISE ST ROMAIN. LOUISE AND TOYOTA MAKE A WONDERFUL CAR BUYING EXPERIENCE. SHE ALSO MADE EVERY INTENTION TO GET US THE BEST PAYMENT PROGRAM FOR OUR BUDGET. LARA M April 9, 2007 | |
| Comment: Made this experience painless! Comment: Extremely helpful and informative. Comment: Mail and phone contact! Comment: Everyone was extremely helpful. Aspects liked the most: Everyone at the dealership was extremely helpful and informative. Aspects that could have been improved: I wouldn't change anything. It was a great experience! KELLY C April 9, 2007 | |
| Comment: Kim was a really nice person. I felt very comfortable with her - like I've known her for a long time. Not like a typical salesperson that sometimes seem fake. She's an asset to Lawrence Toyota. I will surely recommend her. SUSAN N April 9, 2007 | |
| Comment: I emailed Rob Moran and within 30 minutes he called me back with what I was looking for and I got it that same day. Comment: Rob called the next day to see how I like driving my new car and also to see if I had any questions. Really nice guy. Aspects liked the most: The fact that I was only in the dealership for about 40 minutes because I know what I wanted. My last car from another Dealer took three hours. Aspects that could have been improved: None. My experience with Rob. It's what car buying should be. SHIRDITH D February 7, 2007 | |
| Comment: I had my deal in 5 minutes. Best experience I ever had purchasing a vehicle. Comment: Bob Boone was a fantastic salesman. Hats off to Jordan too for his assistance. Comment: I have been servicing my Toyota at Lawrence Toyota for 15 years. RICHARD E February 7, 2007 | |
| Comment: In all the years that I bought a car, Mitch is by far the best salesman I ever had! And you can take that to the bank. Comment: When you're treated nice and with respect you would be a fool not to come back! Aspects liked the most: The salesman and the car. ANTHONY M. January 29, 2007 | |
| Comment: The professional attitude of Mark B. was greatly appreciated. Comment: not pushy, was very considerate of making the best deal. Explained everything. Comment: The associate wanted to make sure everything was fine and to make sure if we had any more questions. Also, to let us know we could call him any time in the future. Comment: no hidden costs. everything was done with the utmost care. Aspects liked the most: our first contact in the dealership was with courtesy, politeness and respect. Aspects that could have been improved: none that comes to mind, we were very impressed with the whole experience. ROBERT W January 16, 2007 |
| Comment: Your service is excellent. I have never been so at ease when buying a car. I was very impressed with Shaun W. He walked me through the buying processes with ease. The test drive was well done. Comment: I would recommend your dealership to all my friends and family. Aspects liked the most: thoroughness, politeness, no hassle. clean and clear. Aspects that could have been improved: nothing. very pleased. Aspects that could have been improved: nothing, very pleased. ROBERT S January 16, 2007 | |
| Comment: We were very impressed with Jordan and his presentation. We checked out two other Toyota dealerships (as well as several other non-Toyota dealerships).We settled on Lawrence because of Jordan's wonderful job. (No, we are not his relatives. We had never met him before.) Comment: We are very satisfied with the way we were treated at Lawrence. CAROLYN W. January 8, 2007 | |
| Comment: Have used Lawrence Toyota since 1985. Aspects liked the most: Concern and politeness of the salesperson. The Dealership found my garage door opener in my old car and they saw that I got it back. Thank you. CHARLES D January 8, 2007 | |
| Comment: Excellent salesperson. Very professional. Comment: Very courteous. BETTY D January 8, 2007 | |
| Comment: Michael H was the reason we bought this car. Comment: The salesperson was very knowledgeable. Comment: Absolutely would return for purchase and service. CHRISTIAN B January 8, 2007 | |
| Comment: Lawrence Toyota should be proud to have Jordan as their salesman. Aspects liked the most: Felt very comfortable with the salesman. Aspects that could have been improved: None that I could see. Everything worked out perfectly well. BALJIT A January 8, 2007 | |
| Comment: The salesperson was terrific throughout. Comment: My salesperson was terrific. Aspects liked the most: The sale people were exceptional. They were respectful and didn't put selling a car ahead of all else. BOB M January 8, 2007 | |
| Comment: Everything handled to my satisfaction. Aspects liked the most: This is the third Toyota product my family has purchased from this dealer and in each case we have been very satisfied. The staff has been most personal and helpful. GEORGE N January 8, 2007 | |
| Comment: Rob Moran was very helpful with the process of selecting the vehicle and the financing options available. comment: Received an email and call from Rob asking how the vehicle was performing for us, and if we had any questions or issues. Comment: Everything is great! Aspects liked the most: Very helpful and courteous sales staff. I didn't feel like there was pressure to purchase. TIMOTHY R January 8, 2007 | |
| Comment: Very friendly, transparent buying process, not trying to rip off. Comment: Called to ask how I liked the car. Aspects liked the most: Friendly, not confusing, flexible scheduling. CHRISTOPHER B December 18, 2006 | |
| Comment: Louise was great! Very friendly and took time to answer my questions. Comment: I live 60 miles from the dealership. Aspects liked the most: Everyone was very friendly. I did not feel as if I was being pushed into a sale. Aspects that could have been improved: Everything was GREAT! VIRGINIA B December 18, 2006 | |
| Comment: Our sales person was Wayne and he was a superb representative for Toyota because we think of Toyota automobiles as superb machines. Comment: Lawrence Toyota is by far the most outstanding sales-service dealer we have EVER encountered. We go out of our way [moved] to return there for sales and service because they are so very good! Comment: This RAV was delivered in perfect condition as far as we can tell - the attention to detail is far above what we have anticipated. We deliberately looked for a Toyota to satisfy our needs - they are so very good! Aspects liked the most: Lawrence Toyota is your best advertising - it runs extremely professionally - the service is the best I have ever seen - not just the work done but the environment and the service advisors too! ANNE D December 18, 2006 | |
| Comment: I did significant research prior to visiting Lawrence Toyota. Comment: Contact occured via e-mail. I much preferred this method. My recommendation would be to work with Shaun Wagner. Aspects liked the most: Mr. Wagner was very helpful, and respectful of my time and my concerns. Most communication was through e-mail, and responses were very prompt and |